Orana Gardens

Visiting

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Visiting

Orana Gardens welcomes visitors seven days a week, at any time. Details for after reception hours entry to the facilities are provided to family and friends.

Furry friends are also welcome to attend either home, provided they are on a leash.

The Visitors Signing Book is located at the entrances to John Whittle House and The Lodge. We ask that all visitors please complete this procedure when entering or leaving the facility.

Enquiries regarding a Resident’s condition can be made 24 hours per day and should be directed to the Registered Nurse on Duty.

Outings and Overnight Stays

Outings with family and/or friends can be arranged at any time. We ask that you let staff know when you will be picking up your family member and the expected time of return.

The Residents and Visitors Sign In and Out Register (to comply with fire regulations) is located at reception and we request that this be completed for each outing.

Under the Aged Care Act all permanent residents can go on holiday or social leave for up to 52 over night stays a financial year without losing their place. Day outings are not tallied.

Keeping residential aged care facility residents safe this season

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Covid Response & Restrictions

As COVID-19 cases continue to affect the community, Orana Gardens is following the advice of NSW Health and taking precautionary measures to keep your loved ones safe. This includes screening visitors upon entry.

For updated information on visitation in residential aged care homes, visit Advice to residential aged care facilities – COVID-19 (Coronavirus) (nsw.gov.au).

Visitors

Receiving visitors is essential for resident wellbeing and helps to reduce the impact of social isolation. The risk of spreading COVID-19 and other respiratory viruses can be reduced by supporting visits to occur in the safest possible way. Risk mitigation strategies include:

  • Highlighting that visitors should not enter RACFs when respiratory symptoms are present.
  • Where possible, visits should be held outdoors or in well-ventilated areas away from other residents.

Additional guidance on visiting a RACF is available in the Industry Code for Visiting Residential Aged Care Homes during COVID-19.

Entry Restrictions

Visitors should not enter the facility if they have:

  • Tested positive for COVID-19. Visitors should not enter an RACF for at least 7 days after their positive test, unless agreement has been reached with the RACF (e.g. for compassionate reasons).
  • Any acute respiratory symptoms or are waiting for a COVID-19 or other respiratory pathogen test result. For further information please refer to the advice in the Advice for people exposed to COVID-19 factsheet.
  • If a visit must occur when a visitor meets the above circumstances, the visitor must wear a mask when moving through the facility and minimise movement within the facility.
Mask Wearing

For all visitors, wearing a mask indoors is encouraged when respiratory viruses are circulating at moderate or high levels in the community, as per the NSW Respiratory Surveillance Report.

Read the Fact Sheet for visiting our residential care homes if you have further questions.