Orana Gardens

Visiting

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Visiting

Orana Gardens welcomes visitors seven days a week, at any time. Details for after reception hours entry to the facilities are provided to family and friends.

Furry friends are also welcome to attend either home, provided they are on a leash.

The Visitors Signing Book is located at the entrances to John Whittle House and The Lodge. We ask that all visitors please complete this procedure when entering or leaving the facility.

Enquiries regarding a Resident’s condition can be made 24 hours per day and should be directed to the Registered Nurse on Duty.

Outings and Overnight Stays

Outings with family and/or friends can be arranged at any time. We ask that you let staff know when you will be picking up your family member and the expected time of return.

The Residents and Visitors Sign In and Out Register (to comply with fire regulations) is located at reception and we request that this be completed for each outing.

Under the Aged Care Act all permanent residents can go on holiday or social leave for up to 52 over night stays a financial year without losing their place. Day outings are not tallied.

Covid Response & Restrictions

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Covid Response & Restrictions

As COVID-19 cases continue to affect the community, Orana Gardens is following the advice of NSW Health and taking precautionary measures to keep your loved ones safe. This includes screening visitors upon entry.

For updated information on visitation in residential aged care homes, visit Advice to residential aged care facilities – COVID-19 (Coronavirus) (nsw.gov.au).

Visitors

Residents are permitted to have two fully vaccinated visitors aged 12 years and over, plus two children aged under 12 years per day.

  • Visitors are strongly encouraged to get a COVID and Seasonal Influenza vaccine if they are eligible for one, and to have a negative Rapid Antigen Testing (RAT) prior to each visit
  • Up to 2 children under 12 years are permitted to visit provided they are accompanied by an adult.
  • All visitors must wear a surgical mask over their nose and mouth while visiting indoors. For reasons when masks can be removed please see Additional Advice – Mandatory mask wearing.
  • Wherever possible, the visit should be in an outdoor area. Visits should not be in any inside communal areas.
  • Please do not attend the home if you have even the most mildest of symptoms.
  • People who are providing a service to the resident (including a health or other professional service) are not counted as a visitor.
  • Partners in Care and visits to residents in palliative care are at the discretion of the Facility Manager or CEO.

Read the Fact Sheet for visiting our residential care homes if you have further questions.